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Btel Support

  • Billing Questions
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Billing Questions

  • Billing Questions
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CommandIQ

  • Quick Start Guide: Setting up your WiFi and CommandIQ App
  • How to Change Your Network Name and Password using the CommandIQ App
  • Set Up WiFi and CommandIQ App
  • An Introduction to the Main Menu in Your CommandIQ App
  • CommandIQ Guide
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Email Settings

  • Set Up POP - Outlook® 2010
  • Set Up POP - iPhone™, iPad™, iPod®
  • Set Up IMAP - Outlook® 2010
  • Set Up IMAP - IPhone™, IPad™, IPod®
  • POP vs. IMAP
  • Email Spoofing Explained
  • Email set-up for Android devices
  • Email Server Settings
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Modem/Router WiFi Controls & Settings

  • Adding a Mesh Unit
  • Comtrend 5374
  • Motorola 6580
  • Comtrend 5381
  • Comtrend 5319
  • Comtrend 3120
  • Comtrend 3112
  • Calix GigaCenter
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TV Remote Control Setup

  • TV Remote Control Setup
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Understanding your Internet

  • Understanding Internet connection speeds
  • Modem? Router? Gateway? Making sense of your home networking equipment
  • Wi-Fi boosters, repeaters, extenders & Mesh Wi-Fi: What’s the difference?
  • What factors affect connection speeds?
  • What is Fiber to the Premise (FTTP)
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See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."
"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."
"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"
"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."
"Excellent customer service. Came right out after business hours."
"Btel is a great company who supports the community and truly gives back."
"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."
"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."
"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."
"Great family company!!!"

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Contact Us

Physical address:
314 W. Texas St.
Brazoria, TX 77422

Office hours:
8:00am – 5:00pm
Monday – Friday

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