Keeping You Informed
We want you to be in the know! At Btel, we are committed to providing accurate policy and legal information for all of our customers. You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.
Acceptable Use Policy
Read our policy about how to properly use the Btel network as well as information about inappropriate use and misuse of the the network.
In compliance with CALEA, Btel’s equipment, facilities, and services have surveillance capability to assist law enforcement.
Learn more about your rights and the actions Btel is required by federal law to take if copyright infringement claims are filed.
Internet Fraud Complaints
Visit official government web resources to report and learn about Internet fraud.
Lifeline and Tribal Link Up Guidelines
Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.
Btel Long Distance Customer Consent
Btel Select Voice Customer Consent
Public Utility Commission of Texas
Network Disputes & Pricing
Btel belongs to an alliance of independent cable providers striving to retain flexibility and fair pricing in cable television programming. To learn more, visit TVOnMySide.com.
Broadband Internet Access Disclosure
Information about Btel’s network practices, performance characteristics, and commercial terms applicable to broadband Internet access services is set forth in the Broadband Internet Access Disclosure form.
Btel is committed to your privacy. Review our policy on how we store, protect, and distribute your personal information.
Red Flag Compliance
Btel actively works to detect, prevent and mitigate identity theft.