Legal - Btel

Keeping You Informed

We want you to be in the know! At Btel, we are committed to providing accurate policy and legal information for all of our customers. You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.

Review PDFs of our complete Terms and Conditions and Privacy Policy, or visit key topics below.

Acceptable Use Policy

Read our policy about how to properly use the Btel network as well as information about inappropriate use and misuse of the the network.

CALEA Compliance

In compliance with CALEA, Btel’s equipment, facilities, and services have surveillance capability to assist law enforcement.

Copyright Infringement

Learn more about your rights and the actions Btel is required by federal law to take if copyright infringement claims are filed.

Internet Fraud Complaints

Visit official government web resources to report and learn about Internet fraud.

Lifeline and Tribal Link Up Guidelines

Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.

Btel Long Distance Customer Consent

Btel Select Voice Customer Consent

Public Utility Commission of Texas

Network Disputes & Pricing

Btel belongs to an alliance of independent cable providers striving to retain flexibility and fair pricing in cable television programming. To learn more, visit TVOnMySide.com.

Broadband Internet Access Disclosure

Information about Btel’s network practices, performance characteristics, and commercial terms applicable to broadband Internet access services is set forth in the Broadband Internet Access Disclosure form.

Privacy Policy

Btel is committed to your privacy. Review our policy on how we store, protect, and distribute your personal information.

Red Flag Compliance

Btel actively works to detect, prevent and mitigate identity theft.

Terms of Use

Read our terms of use and conditions for Btel products and services.

Business Service Terms and Conditions

Rates, Terms, & Conditions

Interconnection Agreements

See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."

"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."

"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"

"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."

"Excellent customer service. Came right out after business hours."

"Btel is a great company who supports the community and truly gives back."

"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."

"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."

"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."

"Great family company!!!"