Keeping You Informed

We want you to be in the know! At Btel, we are committed to providing accurate policy and legal information for all of our customers. You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.

Review PDFs of our complete Terms and Conditions and Privacy Policy, or visit key topics below.

Acceptable Use Policy

Read our policy about how to properly use the Btel network as well as information about inappropriate use and misuse of the the network.

CALEA Compliance

In compliance with CALEA, Btel’s equipment, facilities, and services have surveillance capability to assist law enforcement.

Copyright Infringement

Learn more about your rights and the actions Btel is required by federal law to take if copyright infringement claims are filed.

Internet Fraud Complaints

Visit official government web resources to report and learn about Internet fraud.

Lifeline and Tribal Link Up Guidelines

Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.

Btel Long Distance Customer Consent

Btel Select Voice Customer Consent

Public Utility Commission of Texas

Network Disputes & Pricing

Btel belongs to an alliance of independent cable providers striving to retain flexibility and fair pricing in cable television programming. To learn more, visit

Broadband Internet Access Disclosure

Information about Btel’s network practices, performance characteristics, and commercial terms applicable to broadband Internet access services is set forth in the Broadband Internet Access Disclosure form.

Privacy Policy

Btel is committed to your privacy. Review our policy on how we store, protect, and distribute your personal information.

Red Flag Compliance

Btel actively works to detect, prevent and mitigate identity theft.

Terms of Use

Read our terms of use and conditions for Btel products and services.

Business Service Terms and Conditions

Rates, Terms, & Conditions

Interconnection Agreements