Position Overview:
The Outside Plant Technician is responsible for installing, maintaining, troubleshooting, and repairing telecommunications infrastructure and customer communication services, including phone, internet, and video systems. This role supports both network facilities and customer-facing equipment, ensuring reliable service delivery and high level of customer service. The technician works independently and collaboratively to resolve technical issues, complete installations, maintain detailed records, and ensure all work is performed safely and efficiently.
Primary Responsibilities:
- Install & maintain all aspects of communications systems including wire and cable, facilities and equipment, centralized and distributed communications systems, and all peripheral equipment.
- Provide technical system support and capabilities including but not limited to installation, maintenance, modification, and repair of network equipment, products, and/or systems.
- Provide superior customer service by assisting customers in the troubleshooting of hardware and software problems.
- Understand methods involved with connecting phone, internet, and video service.
- Troubleshoot connectivity across Copper (DSL), Fiber Optic, and Coax lines, as well as related communications equipment including but not limited to cable boxes, external and wireless modems, and phone systems.
- Interface with customers, ensuring trouble tickets lead to acceptable and timely resolution.
- Creatively solve problems and thrives when presented with challenges.
- Document customer interactions using detailed comments noted on customer accounts.
- Ability to work weekends, holidays, evenings, and on-call schedule.
- Cooperatively work with other technicians towards common goals.
Required Job Qualifications:
- High school diploma or equivalent
- Valid driver’s license with a clean driving history
- Communication skills: Technicians will speak with customers, supervisors, and co-workers so the ability to understand instructions and communicate effectively is highly desired.
- Solid problem-solving capabilities
- Commitment to abiding by OSHA and all other safety standards and procedures
- Ability to identify different colors and learn color codes
- Ability to climb ladders, work at heights, and lift 50+ pounds
- Ability to work in confined spaces