Careers/Combination Technician

Combination Technician

Technician Responsibilities:

  • Install & maintain all aspects of communications systems including wire and cable, facilities and equipment, centralized and distributed communications systems, and all peripheral equipment
  • Provide technical system support and capabilities including but not limited to installation, maintenance, modification, and repair of network equipment, products, and/or systems
  • Provide superior customer service by assisting customers in the troubleshooting of hardware and software problems
  • Understand methods involved with connecting phone, internet, and video service
  • Troubleshoot communications equipment such as cable boxes, external modems, wireless modems, and phone systems
  • Interface with customer, ensuring trouble tickets lead to acceptable and timely resolution
  • Creatively solve problems and thrives when presented with challenges
  • Document customer interactions through detailed comments noted on customer accounts
  • Ability to work evenings and weekends as assigned
  • Cooperatively work with other technicians towards common goals.

Technician Requirements and Qualifications

  • High school diploma or equivalent
  • Valid driver’s license with a clean driving history
  • Communication skills: Technicians will speak with customers, supervisors, and co-workers so the ability to understand instructions and communicate effectively is highly desired.
  • Solid problem-solving capabilities
  • Commitment to abiding by OSHA and all other safety standards and procedures
  • Ability to identify different colors and learn color codes
  • Ability to climb ladders, work at heights, and lift 50+ pounds
  • Ability to work in confined spaces

Please fill out the application below. Upload your resume and submit when finished.

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01 / Personal Information:

See why Brazoria County loves Btel

"I always appreciate the communication and quality of service I receive from Btel. After every interaction with them I feel as though they value means a customer."
"The service technicians were very polite and courteous. It was a rainy day and the techs were very courteous to remove their boots prior to coming into the house."
"Btel employees were quick to show up and young men were very polite and prompt. Thank you so much for your new service with Fiber. Our family appreciates your efforts in providing us with new technology!"
"I have never ever even once been disappointed by the quality of care Btel has given me. I am always surprised by the quality and time frame in receiving the care given to us. I came from an area where we only had companies such as Comast, Att, Dish etc and they don’t even compare to Btel. Thank you so much."
"Excellent customer service. Came right out after business hours."
"Btel is a great company who supports the community and truly gives back."
"Customer service is always courteous and quick to respond to issues. The installation was worked around my schedule even when I missed the original window."
"I wouldn’t change anything about my recent experience. The installation team was fast, knowledgeable, and very friendly."
"Overall the installation and testing was very professional. They answered all my questions and made sure that I did not have any other issues. Thanks for the professionalism."
"Great family company!!!"