Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

Symmetrical Speeds up to 1 Gbps
Interactive Voice Response (IVR)

and queueing functions through both Easy Attendant and Premium Auto Attendant

Ethernet Local Area network (LAN) - Connect Multiple locations with gigabit speeds from Btel
Call Routing Algorithms

Include longest idle, round-robin, and first available

Enhanced features to give you complete flexibility
Agent Portal

shows performance against KPIs

Symmetrical Speeds up to 1 Gbps
Supervisor Features

include whisper, barge, and listen

Ethernet Local Area network (LAN) - Connect Multiple locations with gigabit speeds from Btel
Administrative Dashboard
and reporting capabilities enable effective management and insight into call center performance

Moving your business into the future

Business Unified Communications provides several benefits to companies of all sizes. Business can realize both initial and long-term savings with Voice over IP (VoIP), and with Business UC, capital investment is minimal.

White-Paper-Cover-Btel

Talk to a BUC expert to see what is the best package for your business.